Q. Are there services that you don’t offer?
A. We are unable to organize closets, cabinets, pantries, laundry areas or the clothing inside of dresser drawers or closets.
Q. How much will it cost to clean my home?
A. Every home is different; our prices are custom made to fit the needs of each client and their home. Prices depends on the size of your home, number of bathrooms and the frequency of cleanings. The best way to obtain an accurate estimate is to fill out our online contact form, someone will contact you within 24 hours to provide you with information about our services and to schedule a cleaning. Rest assured, our prices are custom made, for you!
Q. Can I alternate my cleaning plans or do I have to have the same rooms cleaned each time?
A. Each time we clean your home, our plans are custom made to suit your needs.
Q. Are you licensed and insured?
A. Yes, we are all of the above.
Q. Do you supply all cleaning materials ?
We supply all cleaning products and materials such as: microfiber dusting cloths, vacuums, mops, sponges and green cleaning products. If requested, we will use your cleaning products and equipment however, our company does not insure your furnishings or equipment against damage or breakage. All of our products are nontoxic and environmentally safe.
Q. Do you guarantee a specific time of arrival?
A. We will arrive in your home between 9:00 – 9:30 a.m. or between 12:00 – 1:00 p.m. Please understand that traffic or accidents can delay the time of arrival, we will notify you as soon as we are aware of any such occurrences.
Q. Do I need to be home when you cleaning staff arrive?
A. This is your option. We custom tailor the details of your cleaning from the moment you call us. Method of entries vary; some customers feel comfortable being at home while others provide us with a key. Your key is assigned a number (to avoid personal identification of your home) and safely stored a lock box at the end of each day; keys must be returned to a member of management. Your safety and trust are very important to us. We will confirm your Method of Entry when you call to inquire about our services.
Q. What do I do with my pets at the time of cleaning?
A. Please let us know of any special accommodation that needs to be arranged when we are cleaning. Although is not a requirement, we prefer that pets be restricted from the areas that are being cleaned. This allows us to clean your home more thoroughly and effectively. If you are concerned that your pet will not respond well to strangers, please place them in a kennel or a separate room. Our staff are extremely pet friendly, however, if we are concerned with your animals behavior, we will ask you to reschedule the cleaning if no one is available to move your pet to another area of your home.
Q. Is your staff professional?
A. Yes, our staff is experienced and trained and are required to pass a background check before being allowed to clean for you . We also train our staff on environmental issues and how to clean by our standards. Each morning, we discuss your custom made cleaning plan with the employees before they depart to their assigned cleanings so that they arrive with all the tools to successfully clean your home.
Q. Can I have the same person clean my home each time?
A. Our staff are all trained to clean your home in the same way; we train 2 maids to clean your home in the event that one of them has to be absent.
Q. What method of payments do you accept?
A. We accept cash and checks. Checks are to be made to Maid 4 U and payment is due at the time of service. If you do not intend to be home at the time of service, you can leave cash or check in an envelope. Also, for any returned checks, a $35.00 fee will be applied.
Q. How do I cancel or reschedule a cleaning?
A. Please email [email protected] or call us 24 hours in advance to avoid a $25.00 cancellation fee. We will waive this fee the first time, however, if proper notice is not given in the future, we will charge the $25.00 cancellation fee for future occurrences.
Q. Do you offer full refunds if we were unsatisfied with your service?
A. If you are not 100% satisfied with our service, we must receive a detailed email
at [email protected] within 24 hours of the cleaning. Please be specific about what was done (or not done) that did not meet your expectations.
A member of management will contact you to schedule an inspection and to discuss your concerns. If indeed our high standards were not met, we will correct the problem, free of charge!
DISCLAIMER – Insurance & OSHA regulations prohibit us from cleaning windows that require us to stand on ladders higher than 2 feet. We cannot wash dishes or load/unload a dishwasher nor can we wash, dry or fold laundry. If you have clothing on the floor, please make sure that it is in a laundry basket or put away so that we can effectively clean your home.